We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@furloop-pet.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@furloop-pet.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@furloop-pet.com.

TERMS OF SERVICE

Last updated: September 24, 2026

OVERVIEW

Welcome to FurLoop-Pet™. Throughout these Terms of Service, the terms “FurLoop-Pet™,” “we,” “us,” and “our” refer to FurLoop-Pet™.

FurLoop-Pet™ operates this online store and website, including all related information, content, features, tools, products and services made available through the website (collectively, the “Services”).

FurLoop-Pet™ is powered by Shopify, which provides the technology that enables us to operate our online store and provide the Services to you.

These Terms of Service, together with any policies referenced or linked within them, govern your access to and use of the Services and your purchase of products through our store.

Please read these Terms carefully before using our website or placing an order. By accessing, browsing or using our Services, or by purchasing products from us, you agree to be bound by these Terms of Service and our applicable store policies.

If you do not agree with these Terms, please do not use our Services or place an order through our store.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you create an account or provide information to us in connection with an order, you agree to provide information that is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account information and for activity occurring through your account.

You may not use our Services for unlawful purposes or in violation of these Terms.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images and other information displayed in our store are accurate and up to date.

However, the appearance of products may vary slightly depending on your device, screen settings, lighting and other technical factors.

Product specifications, descriptions, availability and pricing may be updated from time to time.

We reserve the right to discontinue products, modify product availability or limit quantities where reasonably necessary.

Nothing in these Terms limits any mandatory consumer rights applicable to your purchase.

SECTION 3 — ORDERS

When you place an order through our store, you are submitting a request to purchase the products selected by you.

After submitting an order, you will normally receive an order confirmation by email. An order confirmation acknowledges receipt of your order but does not necessarily mean that your order has been accepted for fulfillment.

We reserve the right to refuse or cancel an order where permitted by applicable law, including in circumstances involving suspected fraud, unauthorized transactions, pricing errors, inventory issues or other legitimate reasons.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

You are responsible for reviewing your order details before completing your purchase.

Our products are intended primarily for personal and household use. If you wish to purchase products for commercial resale, please contact us first.

SECTION 4 — PRICES AND PAYMENT

All prices displayed on our website are shown in the currency displayed at checkout.

Applicable taxes, shipping costs and other charges will be displayed at checkout where applicable.

Prices, promotions and discounts may change from time to time. The price applicable to your order will generally be the price displayed at the time your order is placed, subject to obvious pricing errors.

You agree to provide accurate and complete billing and payment information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We use third-party payment providers and Shopify’s payment infrastructure to process payments securely.

We do not store your complete payment card information on our own systems.

SECTION 5 — SHIPPING AND DELIVERY

We ship products to the destinations available at checkout.

Estimated shipping and delivery times may vary depending on the destination, shipping method, product availability, carrier processing and customs procedures.

Delivery estimates are estimates only unless a specific delivery date has been expressly agreed.

We are not responsible for delays caused by events outside our reasonable control, including carrier delays, customs processing, severe weather, natural disasters, strikes, government restrictions or other circumstances beyond our reasonable control.

For customers in the European Union, mandatory consumer rights relating to delivery and responsibility for goods remain applicable.

If an order does not arrive or appears to be lost in transit, please contact us at:

support@furloop-pet.com

We will work with you and the relevant carrier to investigate the issue.

SECTION 6 — INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES

FurLoop-Pet™ may offer international shipping.

Depending on the destination, products may be shipped through third-party fulfillment and logistics providers.

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Where such charges are not included in the price shown at checkout, they may be payable by the customer in accordance with applicable law.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements in their country.

SECTION 7 — RETURNS, WITHDRAWAL AND REFUNDS

Our returns and refund procedures are described in our Refund Policy.

Nothing in these Terms is intended to limit mandatory consumer rights.

For customers in the European Union and other jurisdictions where statutory withdrawal rights apply, eligible consumers may have a right to withdraw from an online purchase within the applicable statutory period.

For EU consumers, the statutory withdrawal period for eligible goods is generally 14 days from receipt of the goods, subject to applicable exceptions. 

Where a statutory right of withdrawal applies, we will process withdrawals and refunds in accordance with applicable law.

Certain products may be subject to legally permitted exceptions from the right of withdrawal, including products that cannot be returned for reasons of health protection or hygiene once unsealed, where the applicable legal requirements for such an exception are satisfied.

Please consult our Refund Policy for the applicable return procedure and instructions.

SECTION 8 — LEGAL GUARANTEE AND PRODUCT CONFORMITY

Nothing in these Terms excludes or limits mandatory consumer protection rights.

For customers covered by EU consumer law, products must comply with the applicable legal requirements and contractual expectations.

Where applicable under EU law, consumers have statutory remedies when goods are faulty or do not conform to the contract. EU consumer law provides a minimum legal guarantee framework for goods, including a minimum two-year legal guarantee in applicable circumstances. 

If you believe that a product is defective, damaged or does not conform to your order, please contact:

support@furloop-pet.com

Please provide your order number and, where appropriate, photographs or other information that may help us assess the issue.

SECTION 9 — PRODUCT USE AND SAFETY

Products purchased through FurLoop-Pet™ should be used only for their intended purpose and in accordance with any instructions, warnings or safety information provided with the product.

Customers are responsible for using products appropriately and supervising pets where reasonably necessary.

Do not use a product in a manner that is inconsistent with its intended purpose or provided safety instructions.

If you experience a safety issue involving a product, please stop using the product and contact us at:

support@furloop-pet.com

SECTION 10 — INTELLECTUAL PROPERTY

All content made available through the Services, including but not limited to trademarks, logos, product names, text, photographs, graphics, designs, videos, audio, product reviews and website design, is owned by or licensed to FurLoop-Pet™ or its applicable licensors, unless otherwise stated.

You may access and use the website for personal and lawful purposes.

You may not reproduce, copy, distribute, modify, publish, sell, license, create derivative works from or commercially exploit our content without our prior written permission, except where permitted by applicable law.

FurLoop-Pet™, its logos, product names, designs and related branding are trademarks or brand identifiers of FurLoop-Pet™ or their respective owners.

SECTION 11 — THIRD-PARTY SERVICES AND TOOLS

Our Services may include functionality, payment services, applications, plugins, analytics tools, shipping services and other services provided by third parties.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent policies, terms or practices of third-party providers to the extent permitted by applicable law.

We may introduce additional features, services or tools in the future. Such features may also be subject to these Terms unless otherwise stated.

SECTION 12 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links may be provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their content, availability, policies or practices.

If you choose to access a third-party website, you do so at your own discretion and should review that website’s applicable terms and privacy policy.

SECTION 13 — PRIVACY

Your use of our Services is also subject to our Privacy Policy.

Personal information collected through our store may be processed by FurLoop-Pet™, Shopify and other service providers involved in operating the store, processing payments, fulfilling orders, providing customer support, delivering products and maintaining the website.

Please review our Privacy Policy for information about how personal information is collected, used and shared.

SECTION 14 — CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, comments, photographs, suggestions, ideas or other content to us, you grant FurLoop-Pet™ permission to use, reproduce, display and distribute that content for purposes related to operating and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to any content you submit.

You must not submit content that is unlawful, misleading, defamatory, abusive, discriminatory, infringing or otherwise inappropriate.

We may remove content where reasonably necessary, including where it violates applicable law or these Terms.

SECTION 15 — ERRORS AND INACCURACIES

There may occasionally be information on our website containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping information or other content.

We reserve the right to correct errors and update information when reasonably necessary.

Where required by applicable law, we will provide appropriate remedies if an error materially affects an order or transaction.

SECTION 16 — PROHIBITED USES

You may use our Services only for lawful purposes.

You must not:

• violate applicable laws or regulations;
• infringe intellectual property or other rights;
• attempt to gain unauthorized access to our systems;
• introduce malicious code, viruses or harmful software;
• interfere with the operation or security of our website;
• use our website for fraudulent activities;
• impersonate another person or business;
• submit false or misleading information;
• collect personal information about other users without authorization;
• use the website to distribute spam or malicious content;
• reproduce, copy or commercially exploit our website or content without permission; or
• attempt to circumvent security, access controls or other technical protections.

We may restrict or terminate access to our Services where permitted by law if a user materially violates these Terms.

SECTION 17 — TERMINATION

We may suspend or terminate access to our Services where reasonably necessary, including where a user materially violates these Terms or applicable law.

Termination does not affect rights or obligations that arose before termination or provisions that by their nature should continue to apply.

SECTION 18 — DISCLAIMER

To the maximum extent permitted by applicable law, information provided through our Services is provided for general informational purposes.

We do not guarantee that our website will always be available, uninterrupted or error-free.

Nothing in these Terms excludes or limits warranties, guarantees or consumer rights that cannot legally be excluded or limited under applicable law.

SECTION 19 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, FurLoop-Pet™ will not be responsible for indirect, incidental, special or consequential losses arising from the use of our Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer rights or liability that cannot legally be excluded.

SECTION 20 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services or your material violation of these Terms.

Nothing in this section limits any rights you have as a consumer under applicable law.

SECTION 21 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

SECTION 22 — ENTIRE AGREEMENT

These Terms, together with our other applicable store policies, constitute the agreement governing your use of our Services and purchases made through our store, except where applicable law provides otherwise.

If there is a conflict between these Terms and mandatory consumer protection law, the mandatory law will prevail.

SECTION 23 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms where prohibited by law without our prior written consent.

We may transfer or assign our rights and obligations where permitted by applicable law.

SECTION 24 — GOVERNING LAW

These Terms are governed by the laws applicable to FurLoop-Pet™ and its customers, subject to any mandatory consumer protection laws that apply to the customer’s place of residence.

Nothing in this section deprives consumers of protections that cannot legally be excluded under the laws applicable to them.

SECTION 25 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements or other circumstances.

The most current version will be made available on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 26 — CONTACT INFORMATION

If you have questions about these Terms, your order, a product or our Services, please contact us:

FurLoop-Pet™
Email: support@furloop-pet.com

Customer Support:
support@furloop-pet.com