FurLoop™ Deshedding Comb
Make regular coat care easier. The FurLoop™ Deshedding Comb is designed to help remove ...
SHOP PET CARE
Explore every FurLoop product, or shop by need.
Make regular coat care easier. The FurLoop™ Deshedding Comb is designed to help remove ...
Lift pet hair from your home with less effort. The FurLoop™ Furniture & Carpet Fur ...
Groom your pet with a simple, hands-on approach. The FurLoop™ Hair Removal Glove is des...
Cleaner paws after walks and outdoor adventures. The FurLoop™ Paw Cleaner Cup is design...
A simple addition to your pet's dental-care routine. The FurLoop™ Pet Dental Cleaning K...
Everyday brushing made simple. The FurLoop™ Pet Grooming Brush is a practical addition ...
Fresh water wherever your pet goes. The FurLoop™ Portable Pet Water Bottle makes it eas...
Pick up pet hair without disposable sheets. The FurLoop™ Reusable Lint Roller is design...
Cleaner homes. Happier pets. 🐾 Pet hair everywhere? Meet FurLoop™ Self-Cleaning Pet Hai...
Turn bath time into a gentle grooming routine. The FurLoop™ Shampoo Massage Brush helps...
Try changing a filter or clearing the filters.
SHOP FURLOOP™
Choose the part of pet life you want to make easier.
FURLOOP™ HELP
Answers to the questions customers ask most.
We ship to supported destinations worldwide. Availability and delivery estimates are shown at checkout.
Delivery estimates depend on destination and shipping method and are shown at checkout.
Use your order confirmation and tracking information when available. For help, contact FurLoop with your order number.
Review the returns & refunds information, then submit a return request.
Returns & refunds →FURLOOP™ DELIVERY
Everything you need to know about getting your FurLoop order.
We offer delivery to supported destinations worldwide.
Typical estimates are 4–8 business days, depending on destination and carrier.
Have your order number ready when contacting us.
FURLOOP™ RETURNS
Review the applicable store policy, then start your return request.
For the exact terms that apply to your order, see the configured Refund Policy below.
FURLOOP™ RETURNS
Send your order number and details. We’ll review your request and reply by email.
← Back to returns & refundsMY FURLOOP
Your saved products appear here.
FURLOOP™ INFORMATION
All key customer policies and help pages in one place.
FURLOOP™ POLICY
This page is ready, but the store’s official Shipping Policy has not been configured in Shopify yet. Once you add it under Shopify Settings → Policies, the official text will appear here automatically.
FURLOOP™ POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@furloop-pet.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@furloop-pet.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@furloop-pet.com.
FURLOOP™ POLICY
Last updated: September 24, 2026
FurLoop-Pet™ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FurLoop-Pet™ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at Support@furloop-pet.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.
FURLOOP™ POLICY
TERMS OF SERVICE
Last updated: September 24, 2026
OVERVIEW
Welcome to FurLoop-Pet™. Throughout these Terms of Service, the terms “FurLoop-Pet™,” “we,” “us,” and “our” refer to FurLoop-Pet™.
FurLoop-Pet™ operates this online store and website, including all related information, content, features, tools, products and services made available through the website (collectively, the “Services”).
FurLoop-Pet™ is powered by Shopify, which provides the technology that enables us to operate our online store and provide the Services to you.
These Terms of Service, together with any policies referenced or linked within them, govern your access to and use of the Services and your purchase of products through our store.
Please read these Terms carefully before using our website or placing an order. By accessing, browsing or using our Services, or by purchasing products from us, you agree to be bound by these Terms of Service and our applicable store policies.
If you do not agree with these Terms, please do not use our Services or place an order through our store.
SECTION 1 — ACCESS AND ACCOUNT
By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you create an account or provide information to us in connection with an order, you agree to provide information that is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account information and for activity occurring through your account.
You may not use our Services for unlawful purposes or in violation of these Terms.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images and other information displayed in our store are accurate and up to date.
However, the appearance of products may vary slightly depending on your device, screen settings, lighting and other technical factors.
Product specifications, descriptions, availability and pricing may be updated from time to time.
We reserve the right to discontinue products, modify product availability or limit quantities where reasonably necessary.
Nothing in these Terms limits any mandatory consumer rights applicable to your purchase.
SECTION 3 — ORDERS
When you place an order through our store, you are submitting a request to purchase the products selected by you.
After submitting an order, you will normally receive an order confirmation by email. An order confirmation acknowledges receipt of your order but does not necessarily mean that your order has been accepted for fulfillment.
We reserve the right to refuse or cancel an order where permitted by applicable law, including in circumstances involving suspected fraud, unauthorized transactions, pricing errors, inventory issues or other legitimate reasons.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
You are responsible for reviewing your order details before completing your purchase.
Our products are intended primarily for personal and household use. If you wish to purchase products for commercial resale, please contact us first.
SECTION 4 — PRICES AND PAYMENT
All prices displayed on our website are shown in the currency displayed at checkout.
Applicable taxes, shipping costs and other charges will be displayed at checkout where applicable.
Prices, promotions and discounts may change from time to time. The price applicable to your order will generally be the price displayed at the time your order is placed, subject to obvious pricing errors.
You agree to provide accurate and complete billing and payment information.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We use third-party payment providers and Shopify’s payment infrastructure to process payments securely.
We do not store your complete payment card information on our own systems.
SECTION 5 — SHIPPING AND DELIVERY
We ship products to the destinations available at checkout.
Estimated shipping and delivery times may vary depending on the destination, shipping method, product availability, carrier processing and customs procedures.
Delivery estimates are estimates only unless a specific delivery date has been expressly agreed.
We are not responsible for delays caused by events outside our reasonable control, including carrier delays, customs processing, severe weather, natural disasters, strikes, government restrictions or other circumstances beyond our reasonable control.
For customers in the European Union, mandatory consumer rights relating to delivery and responsibility for goods remain applicable.
If an order does not arrive or appears to be lost in transit, please contact us at:
We will work with you and the relevant carrier to investigate the issue.
SECTION 6 — INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES
FurLoop-Pet™ may offer international shipping.
Depending on the destination, products may be shipped through third-party fulfillment and logistics providers.
International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
Where such charges are not included in the price shown at checkout, they may be payable by the customer in accordance with applicable law.
Customers are responsible for providing accurate shipping information and complying with applicable import requirements in their country.
SECTION 7 — RETURNS, WITHDRAWAL AND REFUNDS
Our returns and refund procedures are described in our Refund Policy.
Nothing in these Terms is intended to limit mandatory consumer rights.
For customers in the European Union and other jurisdictions where statutory withdrawal rights apply, eligible consumers may have a right to withdraw from an online purchase within the applicable statutory period.
For EU consumers, the statutory withdrawal period for eligible goods is generally 14 days from receipt of the goods, subject to applicable exceptions.
Where a statutory right of withdrawal applies, we will process withdrawals and refunds in accordance with applicable law.
Certain products may be subject to legally permitted exceptions from the right of withdrawal, including products that cannot be returned for reasons of health protection or hygiene once unsealed, where the applicable legal requirements for such an exception are satisfied.
Please consult our Refund Policy for the applicable return procedure and instructions.
SECTION 8 — LEGAL GUARANTEE AND PRODUCT CONFORMITY
Nothing in these Terms excludes or limits mandatory consumer protection rights.
For customers covered by EU consumer law, products must comply with the applicable legal requirements and contractual expectations.
Where applicable under EU law, consumers have statutory remedies when goods are faulty or do not conform to the contract. EU consumer law provides a minimum legal guarantee framework for goods, including a minimum two-year legal guarantee in applicable circumstances.
If you believe that a product is defective, damaged or does not conform to your order, please contact:
Please provide your order number and, where appropriate, photographs or other information that may help us assess the issue.
SECTION 9 — PRODUCT USE AND SAFETY
Products purchased through FurLoop-Pet™ should be used only for their intended purpose and in accordance with any instructions, warnings or safety information provided with the product.
Customers are responsible for using products appropriately and supervising pets where reasonably necessary.
Do not use a product in a manner that is inconsistent with its intended purpose or provided safety instructions.
If you experience a safety issue involving a product, please stop using the product and contact us at:
SECTION 10 — INTELLECTUAL PROPERTY
All content made available through the Services, including but not limited to trademarks, logos, product names, text, photographs, graphics, designs, videos, audio, product reviews and website design, is owned by or licensed to FurLoop-Pet™ or its applicable licensors, unless otherwise stated.
You may access and use the website for personal and lawful purposes.
You may not reproduce, copy, distribute, modify, publish, sell, license, create derivative works from or commercially exploit our content without our prior written permission, except where permitted by applicable law.
FurLoop-Pet™, its logos, product names, designs and related branding are trademarks or brand identifiers of FurLoop-Pet™ or their respective owners.
SECTION 11 — THIRD-PARTY SERVICES AND TOOLS
Our Services may include functionality, payment services, applications, plugins, analytics tools, shipping services and other services provided by third parties.
Third-party services may be subject to their own terms and privacy policies.
We are not responsible for the independent policies, terms or practices of third-party providers to the extent permitted by applicable law.
We may introduce additional features, services or tools in the future. Such features may also be subject to these Terms unless otherwise stated.
SECTION 12 — THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These links may be provided for convenience or informational purposes.
We do not control third-party websites and are not responsible for their content, availability, policies or practices.
If you choose to access a third-party website, you do so at your own discretion and should review that website’s applicable terms and privacy policy.
SECTION 13 — PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Personal information collected through our store may be processed by FurLoop-Pet™, Shopify and other service providers involved in operating the store, processing payments, fulfilling orders, providing customer support, delivering products and maintaining the website.
Please review our Privacy Policy for information about how personal information is collected, used and shared.
SECTION 14 — CUSTOMER REVIEWS AND FEEDBACK
If you submit reviews, comments, photographs, suggestions, ideas or other content to us, you grant FurLoop-Pet™ permission to use, reproduce, display and distribute that content for purposes related to operating and promoting our Services, subject to applicable law.
You represent that you have the necessary rights to any content you submit.
You must not submit content that is unlawful, misleading, defamatory, abusive, discriminatory, infringing or otherwise inappropriate.
We may remove content where reasonably necessary, including where it violates applicable law or these Terms.
SECTION 15 — ERRORS AND INACCURACIES
There may occasionally be information on our website containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping information or other content.
We reserve the right to correct errors and update information when reasonably necessary.
Where required by applicable law, we will provide appropriate remedies if an error materially affects an order or transaction.
SECTION 16 — PROHIBITED USES
You may use our Services only for lawful purposes.
You must not:
We may restrict or terminate access to our Services where permitted by law if a user materially violates these Terms.
SECTION 17 — TERMINATION
We may suspend or terminate access to our Services where reasonably necessary, including where a user materially violates these Terms or applicable law.
Termination does not affect rights or obligations that arose before termination or provisions that by their nature should continue to apply.
SECTION 18 — DISCLAIMER
To the maximum extent permitted by applicable law, information provided through our Services is provided for general informational purposes.
We do not guarantee that our website will always be available, uninterrupted or error-free.
Nothing in these Terms excludes or limits warranties, guarantees or consumer rights that cannot legally be excluded or limited under applicable law.
SECTION 19 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, FurLoop-Pet™ will not be responsible for indirect, incidental, special or consequential losses arising from the use of our Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer rights or liability that cannot legally be excluded.
SECTION 20 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services or your material violation of these Terms.
Nothing in this section limits any rights you have as a consumer under applicable law.
SECTION 21 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.
SECTION 22 — ENTIRE AGREEMENT
These Terms, together with our other applicable store policies, constitute the agreement governing your use of our Services and purchases made through our store, except where applicable law provides otherwise.
If there is a conflict between these Terms and mandatory consumer protection law, the mandatory law will prevail.
SECTION 23 — ASSIGNMENT
You may not transfer your rights or obligations under these Terms where prohibited by law without our prior written consent.
We may transfer or assign our rights and obligations where permitted by applicable law.
SECTION 24 — GOVERNING LAW
These Terms are governed by the laws applicable to FurLoop-Pet™ and its customers, subject to any mandatory consumer protection laws that apply to the customer’s place of residence.
Nothing in this section deprives consumers of protections that cannot legally be excluded under the laws applicable to them.
SECTION 25 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements or other circumstances.
The most current version will be made available on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.
SECTION 26 — CONTACT INFORMATION
If you have questions about these Terms, your order, a product or our Services, please contact us:
FurLoop-Pet™
Email: support@furloop-pet.com
Customer Support:
support@furloop-pet.com