FURLOOP™ CONTACT
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Have a question about an order, product or your FurLoop experience? Send us a message and we’ll get back to you by email.
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FURLOOP™ HELP
FAQ
Everything you need to know before ordering and using FurLoop.
What is the Deshedding Comb for?
It is designed to help remove loose and shedding fur during regular grooming sessions.
Is it suitable for dogs and cats?
The Deshedding Comb is designed for dogs and cats. Use gentle pressure and stop if your pet becomes uncomfortable.
How do I use it?
Start on a small section of the coat, glide gently in the direction of the fur, remove collected loose fur and continue section by section.
Where does FurLoop ship?
We offer worldwide delivery to supported destinations. Available options and destination-specific details are shown at checkout.
How long does delivery take?
Typical estimated delivery is 4–8 business days, depending on destination and carrier.
How do I track my order?
Order tracking information is provided when tracking is available for your shipment. If you need help, contact FurLoop with your order number.
How do I start a return?
Use the return request form and include your order number and reason.
Start a return request →What is the return window?
FurLoop offers a 14-day return window subject to the terms of the store's refund and return policy.
Read returns & refunds →FURLOOP™ DELIVERY
Shipping
Clear delivery information before you order.
Worldwide delivery
We offer worldwide delivery to supported destinations. Availability is confirmed at checkout.
Estimated delivery
Typical estimated delivery is 4–8 business days, depending on destination and carrier.
Tracking
Where tracking is available, shipment tracking information is provided for your order.
Before ordering
Delivery times are estimates, not guarantees, and can vary by destination, carrier and circumstances outside FurLoop's control.
Need help?
Have your order number ready and contact us if you have a delivery question.
FURLOOP™ RETURNS
Returns
Need to return an order? Review the information below, then start your request.
We’ll ask for your order number, reason for return and a short description. After submitting, FurLoop can review the request and respond by email.
FURLOOP™ RETURNS
Start a return request
Tell us about your order and why you would like to return it. We’ll review your request and get back to you by email.
← Back to returnsFURLOOP™ INFORMATION
All policies
Find the policies and customer information that apply to your FurLoop order.
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FURLOOP™ POLICY
Returns & Refund Policy
Returns, refunds and eligibility information for FurLoop orders.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@furloop-pet.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@furloop-pet.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@furloop-pet.com.